Agent App | Network Connectivity Issues

Incident Report for Balto System Status

Resolved

This incident has been resolved.

Posted Mar 20, 2023 - 16:37 CDT

Update

We are continuing to investigate this issue.

Posted Mar 20, 2023 - 16:36 CDT

Update

We are now experiencing calls that are failing to start. We are investigating the issue and hope to have this resolved shortly.

Posted Mar 20, 2023 - 12:55 CDT

Investigating

We are currently experiencing a number of Balto Agent Apps that are unable to connect due to firewall changes. Please restart your Agent App to reconect.

Posted Mar 20, 2023 - 10:34 CDT

This incident affected: Balto Agent App, Balto Real-time Coaching, and Balto Real-time Quality Assurance.