Balto Agent | Degraded Performance
Incident Report for Balto System Status
Resolved
This incident has been resolved.
Posted Oct 18, 2022 - 09:04 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2022 - 14:21 CDT
Identified
We've escalated this incident to an outage - an increased number of calls are experiencing increased latency and failure to transcribe. The team is aware of this issue and is working to address this problem ASAP.
Posted Oct 17, 2022 - 12:06 CDT
Investigating
Several users have reported degraded performance while using Balto. Degraded performance could result in transcription latency or failure to transcribe a subset of calls for our customers. The team is aware of these issues and is working to address the problems. More details will be shared via status.balto.ai.
Posted Oct 17, 2022 - 10:38 CDT
This incident affected: Balto Agent App, Balto Real-time Coaching, and Balto Real-time Quality Assurance.
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