Balto slow to start for a subset of calls

Incident Report for Balto System Status

Resolved

This incident has been resolved.

Posted Dec 16, 2022 - 15:56 CST

Monitoring

Fix is in place! We'll continue to monitor and post updates as we gather more data.

Posted Dec 16, 2022 - 12:44 CST

Identified

We're seeing call start lag and/or failure for under 1% of our total call volume. We've identified the root cause and working hard to find a resolution. Updates coming soon.

Posted Dec 16, 2022 - 12:12 CST

This incident affected: Balto Agent App.