Agent App | Degraded Performance
Incident Report for Balto System Status
Resolved
This incident has been resolved.
Posted Jul 14, 2022 - 14:17 CDT
Update
We are continuing to monitor for any further issues.
Posted Jul 14, 2022 - 09:55 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2022 - 07:07 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 13, 2022 - 14:01 CDT
Investigating
We've received reports that a small number of agents are experiencing a decrease in performance that could affect transcriptions and cause minor latency on a small percentage of calls. The team is aware of this issue and currently working on a fix.
Posted Jul 13, 2022 - 13:41 CDT
This incident affected: Balto Agent App.
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